Reliability & Support

Reliability & accuracy you can count on.

Your license depends on the records in front of you being right. HempOS is built to keep your compliance information accurate, your platform dependable, and your data yours — and to fix problems fast when something isn’t right.

Guidance updated as rules change COA data verified Your records are exportable Reported issues reviewed within 12 hours
Our commitment

What you can expect from HempOS.

Accurate compliance information

We work to keep the compliance guidance in the platform current and correct so you can get inspection-ready with confidence.

A dependable platform

HempOS is here when you need it — including the moment someone asks for a COA or an inspector walks in.

Your data, handled carefully

Your records are yours. We handle them carefully, and you can export your documents and backups at any time.

Fast correction of mistakes

When something is wrong, we want to know — and we work to review, verify, and fix reported problems quickly.

How we keep your information accurate

The principles behind the guidance you see.

How we handle errors

When something goes wrong, here’s what happens.

Report a problem

See something wrong? Tell us.

A page that won’t load, a broken link, information that looks off, or a COA that doesn’t look right — send it over and it goes straight into our review cycle.

After you report

What to expect next.

You get a ticket number

Your report is logged right away so nothing gets lost.

It enters review within 12 hours

Reported issues are typically reviewed within 12 hours, then verified and fixed.

We follow up

If you left an email, we let you know once it’s resolved.

Reliability FAQ

Common questions.

How does HempOS keep compliance information accurate?

We track Texas DSHS and regulatory changes and update the guidance in the platform as rules change, and we verify COA data. HempOS helps you get inspection-ready; it does not provide legal advice and is not a substitute for your own regulatory obligations.

What happens after I report a problem?

Your report is logged as a ticket and enters an automated review cycle. Reported issues are typically reviewed within 12 hours, verified, and fixed. If you left an email address, we follow up so you know it was resolved.

Is my data safe, and can I export it?

Your data remains yours. HempOS handles your records carefully, and you can download your records, documentation, and backups at any time.

Does HempOS give legal advice?

No. HempOS is a compliance documentation and records platform. It helps you organize proof and get inspection-ready, but it does not provide legal advice and is not a substitute for counsel or for your own regulatory obligations.

How do I reach a person if something is wrong?

Use the report form on this page, or email [email protected]. Reported issues enter our review cycle and are typically reviewed within 12 hours.

HempOS is a compliance documentation and records platform. It helps you get inspection-ready but does not provide legal advice and is not a substitute for counsel or for your own regulatory obligations. HempOS is not a law firm or a government agency. Questions? Email [email protected].

Something not right? We want to know.

Report it and it enters our review cycle — typically reviewed within 12 hours.